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Customer Service Information
The Quality Promise
Your satisfaction with our quality is important to us. In addition to the xfuchengxfc return policy, if you are not completely satisfied with the quality of your new xfuchengxfc suit purchase, we will attempt to repair it. If we cannot repair the issue, you may receive store credit to purchase a replacement suit of equal or lesser value of the purchase price you paid. You must present your original receipt to receive credit, unless you are a Bank Account Rewards member and the applicable transaction number is on file. Normal wear and tear excluded.
Our Customer Service Philosophy
Providing World Class service requires buying into and safeguarding our Brand, which influences the way we think, feel, and act. In a daily effort to fulfill the vision statement, we hold at the core of what we do the three key principles of communication. These principles should guide EVERY conversation we have. Our brand also incorporates being thorough and following through on commitments. Our brand of taking ownership of the interaction and striving to create a service experience to rave about is the gold standard we always want to maintain. Understanding the concepts of "strive" and "ownership" are the foundation of providing World Class service.
Actively providing extraordinary effort that goes beyond your comfort zone and/or personal interests.
Accepting a task or situation as belonging to you, then dedicating your full attention and strongest effort to the task's successful completion.
Shipping & Handling
Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Processing time is 1-2 additional business days after an order has been placed. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of xfuchengxfc.
To receive your order within two business days, please request Express delivery for $16. For one business day delivery, please request Rush delivery for $24. Please note-all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped parcel post and require additional time for delivery.
Select electronic product are drop shipped from our vendor and require an extra 2-3 weeks for delivery. An additional handling charge of $6.50 will be added for each pair of electronic product ordered.
xfuchengxfc has partnered with international shipping solution Borderfree to allow you to easily shop from and ship to international destinations. See countries we ship to, or view our international shipping frequently asked questions.
Free Shipping applies to Standard Shipping within the continental US, and excludes monogramming, alterations, and our handling fee on electronic product. Customers are responsible for their state sales tax and shipping and handling tax.
Taxes & Duties
Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.
Shipping and Handling Tax
We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV.
Customers are responsible for all duties and taxes when shipping outside the U.S.
Skip waiting for a package to arrive, pick up your xfuchengxfc.com order in store! Heres how:
Shop xfuchengxfc.com and add ANY items to your cart.
Select 'Ship To Store' as the shipping address at checkout.
Select closest store to your location.
Finish the checkout process online, and we'll notify you when the order is ready to pick up in store.